Shipping Policy

Shipping Policy

Thank you for visiting and shopping at https://ocake.com.au/.
Our goal is to offer you the best shipping options, no matter where you live.

Q: Does the item come with free shipping?
A: No, Standard shipping is $10, Express Shipping is $15.

Q: How long does delivery usually take?
A: The product will be shipped 48 hours after purchase in the working days, and the delivery will take around 2-15 business days. Delivery delays can occasionally occur due to some unexpected issues. We appreciate your patience and valuable time.

Q: Which countries do you ship for the products?
A: Currently, we only ship to the AU.

Q: How will my product be shipped?
A: We use Sendle delivery services.

Q: I ordered more than one item. Will they all be delivered at the same time?
A: We will deliver all the items you placed on the same day. Products purchased on different days have a lower likelihood of being shipped together.

Q: Can I change my delivery address after the product has already shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.

Q: What do I need to do when I receive a product that’s different from what I ordered?
A: Contact customer service at [email protected], please.

Q: What do I need to do when I receive a product that’s different from what I ordered?
A: To deal with this issue, please email us immediately with your order number, photos of the shipping label, and the product inside the box. Send all these photos to [email protected].

Q: I didn’t receive all the products I ordered. What should I do?
A: To this issue, please email us immediately with your order number, photos of the shipping label, and the product inside the box. Send all these photos to [email protected].

Note:
Customs, Duties, and Taxes
Ocake will not be responsible for the customs and taxes applied to your order. The customer takes responsibility for the fees ((tariffs, taxes, etc.) imposed during or after shipping.

Damages
Ocake will not be liable for products damaged or lost during shipping. If you received your order damaged, contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.

 

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